Whatsapp API
(Increase the efficiency of communication with your customers via WhatsApp API, the smart solution for instant interaction and increased conversions)
Are you still relying on manual messages within WhatsApp and missing out on sales opportunities daily?
Are you late responding to customer inquiries, or are your billing and tracking transactions getting lost in a sea of messages?
Make sure the problem here is not usingautomated and intelligent digital systemInside the WhatsApp application
That’s why we offer you the WhatsApp Business API, a smart solution that turns every chat into a sales opportunity, making your communication with customers easy, automated, instant, and measurable.
What is WhatsApp API?
The WhatsApp Business API is a way for businesses to communicate instantly.And the automaticWith customers by integrating the WhatsApp application into their technical systems, providing them with:
- Send and receive text messages, photos, videos, and files (PDF, Excel, etc.)
- Configure pre-approved Message Templates to send automated alerts and notifications.
- Support two-way communication with customers in a secure and reliable environment.
- Implement interactive conversations using interactive buttons and quick replies.
- Send automatic notifications and alerts (e.g., order confirmation, invoice, shipping status)
- Direct integration with systems such as CRM (Customer Relationship Management) or payment and inventory systems to provide an integrated user experience.
The importance of the WhatsApp API service for your project
In the era ofOmni-Channel Customer ExperienceCustomers expect quick responses and accurate information. Without WhatsApp integration and the WhatsApp API, you'll face several issues that affect customer loyalty, such as:
Delay in responding to sales and support inquiries
Financial transactions and invoices get lost among the messages.
Check out the retargeting opportunities and createChatbotsSmart
Do not take advantage of the powerRich Media Messaging(Photos - Video - Documents)
It includesIssues solved by WhatsApp API:
- Manual OverloadEspecially since manually responding to a large number of messages causes delays and errors.
- No Centralized Data: Not linking chat to customer databases prevents analysis of your customers’ behavior and interests.
- Missed Transactions: Most payment and billing transactions turn into lost messages.
- Limited engagement due to the lack of Quick Replies and Interactive Buttons reduces engagement.
- Lack of expansionScalabilityAs customers increase, it becomes difficult to manage chat and direct inquiries to the relevant teams.
What do we offer you in the WhatsApp API service?
As a dedicated team, we at Analysis Mind offer comprehensive WhatsApp API solutions tailored specifically to your business needs, such as:
Account Setup & Verification
- Create an official WhatsApp Business account
- Verify phone number and generate API token
Message Templates Management
Design and deliver WhatsApp-approved message templates, such as:
- Order Confirmation
- Shipping Notification
- Payment Invoice
- Appointment Reminder
Setting up Auto-Reply & Chatbot
- PreparationChatbotEquipped with interactive buttons and quick responses.
- Integrate with service elements, such as orders, technical support, reservation management, and frequently asked questions.
System Integration
Where it isConnect WhatsApp API with:
- CRM systems like Salesforce and Zoho
- Electronic payment systems and warehouses
- Websites and online stores
Sending notifications and alerts
- Activate real-time status alerts
- Sending secure automated messages (Transactional Messaging)
Segmentation & Data Analysis
Before any message is sent on WhatsApp, we first do aComprehensive data analysisand accurate segmentation of the audience(Segmentation)This step is essential to improving the performance of the WhatsApp API and getting the most out of it; thus, getting the right message to the right person at the right time, as we:
- We analyze customer behavior, interests, and interaction history.
- We segment customers by geographic location, interests, and purchase stage.
- We personalize content and messages for each category (Personalized Messaging).
- We also strive to reduce customer inconvenience and increase engagement and conversion rates through personalized and targeted messages.
Analytics & Reporting
- Connect conversations with Google Analytics or BI Tools to analyze Customer Journeys
- Reports tracking message performance rates such as: (Delivery Rate, Read Rate, Response Time).
Service implementation requirements via Analysis Mind
To successfully implement WhatsApp API integration, we need:
- WhatsApp Business AccountActivated (or we help you create it)
- Business phone number with text messaging capability
- Access to a server or hosting platform that supports HTTPS
- System credentials (API Key/Token) after approval from Facebook
- Information about required message templates and content samples
- Access permissions to your back-end systems such as (CRM, ERP, payment systems)